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Device trade-in value: How much is my phone worth? We'll confirm the final value after we get your devices and validate the make/model, eligibility and condition. Today, they credited my account with $142. Even if it's zero, we can still recycle the device for you. The other day, I noticed, they appraised my phone for $142. If you chose trade in via UPS* look for an email from us and follow the instructions. Customer Service Rep. 04-23-2023 11:13 AM. So I was offered $800 through 24 months for my iPhone XR. Due to inactivity, your session will end in approximately 2 minutes. Archived post. I spent another 3+ hours today trying to reach a resolution, explaining the situation multiple times before someone finally acknowledged there was still a problem that needed fixing. Tap or click Manage Device next to the device you want to view. This article has been viewed 483,948 times. A Verizon Gift Card is a payment card that can be used to buy Verizon mobile or home devices or accessories, replenish your prepaid mobile plan, or pay your mobile or home account's bill. Include your email address to get a message when this question is answered. Accessibility Resource Center Skip to main content. Please send us a Private Message for additional Skip to main content Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espaol ShopShopShop Close Shop Shop all Deals Deals Deals Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. I was told they noted my account with a "documented promise" to assure that I would receive the original quoted trade-in values and not to worry about the 30 days. Excludes Verizon Prepaid plans. We understand that you are experiencing an issue with your services. Personal Business. Clearly I am not alone in this behavior by Verizon based on the number of complaints here and elsewhere. This is not an isolated problem based on the number of people saying they had the same thing happen. Please help! Remember my username. Im supposed to check back in 24 hours. If there is any remaining credit it will be put toward your Verizon account. Apparently the knee j*rk response from customer service is to justify what is happening and claim there really isnt a problem - even if that means disregarding reality and making things up. You can put it toward a tableteven a smartwatch. Bring in your old device, including a cell phone, smartwatch or tablet, and Verizon will appraise the value of your device and give you a credit on your account good toward a new device or other products and services available through Verizon. Learn about trading in your mobile devices to Verizon in exchange for account credit, instant credit or Verizon Gift Cards. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Visit our Trade-In Tracker. Excludes Verizon Prepaid plans. I even spoke to one of the trade in specialists. * It's super easy and will get you in touch with someone from the executive office at Verizon who actually will LISTEN and has the intellectual ability to UNDERSTAND the issue and has the AUTHORITY to fix it. I feel verizon lied. How to trade in your mobile device | Verizon Customer Support Get the trade in value for a device. I wasted months and days and hours of my life trying to sort out issues with my trade-ins. Yes, Verizon accepts devices with cracked screens, but you won't get as much money for them as you would if it was in good condition.