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My Verizon app - View Order Status Have you tried calling our Internet Orders team at 866-338-7390 like chrispy987 suggested? Any normal person would have moved to another provider (AT&T) in my case. They should've sent you an email about your order being put on hold. Fios Order Status & Confirmation | Verizon Billing & Account ScootinFruity 9 yr. ago. Call 1-866-338-7390, which is a line for internet orders. Tap Bill . If you have monthly device payment charges or any recurring subscription charges associated with the suspended mobile number, they will also continue to appear on your bill. haha made my night a little beetter. Similar to lost or stolen device suspension, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. And when I did the reorder they did not add any trade-ins. We were unable to take payment with the information provided." I called customer service and asked them what the issue was, and they said it was declined. He said, "ok, that should do it" NO, it didn't work. Have a phone you love? NidiaA_VZV I have a message on my Verizon account saying I have until October 13 to verify my order. Due to inactivity, your session has expired. Before your 30 days are up, you must reconnect service to the mobile number using the same device or a replacement device. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I didn't get a receipt or order confirmation email or text message. Device protection coverage and billing, if applicable, will be suspended until your mobile number is reconnected. Vacation Hold: Pause Your Service | CenturyLink This is a huge issue and I need help ASAP. Verizon customer now for 17 years but just about to end! This is to ensure you are getting the products and services at the price you agreed to. Temporarily suspending your service is sometimes necessary, but its never difficult with Verizon. kindagaybutsowhat 3 yr. ago Make sure youre looking at the latest version sent. There are many reasons why you may need to suspend your service. How do I get my In-Store Pickup? Use the My Verizon app to track your order, get notified when it's ready and make your pick up easier. If you have multi-device protection on your account, it will continue to be billed. What is Verizon's return policy? Anyone has similar experience with me? Device protection billing and coverage (if applicable) will also be suspended until the mobile number is reconnected. Yes, if the new date is not greater than 9 months. If you havent already done so, be sure to file a claim. If you or a family member are eligible under either the Servicemembers Civil Relief Act or certain state laws and have received military deployment orders for a period of not less than 90 days to a location that is outside our coverage area, you may ask us to terminate your contract for service and hold your mobile number.