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Find myQ Support Stay Current. The official app for MyQ reports as an unknown status. How to Test the Door Sensor - LiftMaster Its a good point. All replacement sensors have a red LED and work with the . It's as simple as opening your myQ app and searching by zip code or by dealer name. As a Works with Nest product, you can control and view Nest thermostats or cameras from the MyQ app. My iPhone registers only one bar of Wi-Fi signal strength coming from my house to my detached garage, and sometimes it doesn't find the signal at all, but I've always been able to find the MyQ remotely and send signals to it in the two weeks or so that I've had it installed. If there is an issue with the safety sensors and the door is unable to close normally, this will also cause an issue closing the door from the app. The iQ3 also makes arriving home to an open door easy, thanks . This would have caused the hub to disconnect from your network, explaining why it appears to be offline. There should be a solid green light. The problem is that in the app, it will say there was an "error connecting to server" and you will think the set up failed. I checked the outlet and it was fine. Also, do you have a wall switch for the garage? I feel this could be the killer hook to really get adoption of the smart home. Via the MyQ app, you then make an account and add the device via the serial number from the base unit. Go through the second sensor and add it then says added but it now flip flops doors opening and closing both via the door one or door 2 option. Only those with Wi-Fi openers are able view diagnostic information and sharewith their dealer. That means you can set your garage door to open or close at a certain time of day, when you leave or approach the area or as part of a scene like "Good night.". Open the myQ app to know when theres a problem, so you dont have to guess. In my experience the bad state updates come from poor device type or smartapp handling. Opening the garage via a HomePod isn't possible, as Apple considers the garage door a security device, but you can close the door and check its status. But, like Google, you'll have to pay a subscription fee after a 30-day trial, something very few other manufacturers require for IFTTT support. You also may not be able to accurately see the status of your Archived post. Looks like you fixed the null issue already in the other thread. Couple tips: if the blue indicator light is not flashing, the device is not ready to setup new wifi. bring you the secure and reliable service you would expect from LiftMaster. So, my questions are these: Powered by Discourse, best viewed with JavaScript enabled, For those using Liftmaster/Chamberlain MyQ. When your garage door does not close and the garage door opener lights flash 10 times, there are a few simple steps required to figure out the issue. Once the hub receives power, it should go back online, and you can carry on with using the app to control it. I might try to remove and reinstall the device and/or type in ST this weekend to see if that does anything. To test the door sensor press the "Test" button.