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The super save shipping (only for orders of accessories valued less than $50) takes 15-30 days for the shipment. I have been told I am not eligible for a refund as its a custom order despite the fact that there is a quality issue and the jumpsuit is unusable due to their error.Have only been offered a 30% discount which is laughable. If you feel like JJs House return policy isnt too clear or that the return process is complicated, we have a solution! These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. If you insist on returning such items, please submit your request to our customer service team by following instructions: 1. 2. Delivery times are between 5-8 days to all major destinations. To initiate a return request, you must go to your order page first. Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. JJ's House will only issue one prepaid return label per order. I don't know what changed as they were adamant since they said the dress was made according to their size charts, it was out of the question to request a refund, for any reason. I bought a dress for my daughter's prom. Your satisfaction is of utmost importance to us. When we receive the returned package, the item(s) will be inspected to ensure it is in its original condition and has the issues stated in the return request. Reply from JJ's House A day ago Thank you for your review. JJ's House review at a glance Website: jjshouse.com A China based online store founded in 2007 Online store specializing in women dresses, shoes, and accessories for special occasions such as weddings, proms, and more Supports both standard sizes and custom sized product Custom-sized dresses comes at a cost of $20 JJsHouse - Wedding & Occasion - Apps on Google Play 3). All were beautiful. * We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information. Hope we can serve you again in the future.---------------------------------------------------Replied:Dear Ani, Thank you for your feedback. Submit a complaint and get your issue resolved. I ordered custom measurements. Before the claim is resolved, please keep all products in their original packages. This will surely increase the credibility of your complaint. Due to hygiene issues there are no returns/exchanges. Click "Add to Cart" Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. The pins that come from China btw are stuck at customs. JJsHouse - I got conned out of over a $100, JJsHouse - wedding dress unsuitable/no return policy, JJsHouse - No response to my returning 2 dresses, JJsHouse - RMA procedure for returning product. The quality of the garment exceeded my expectations. Our after-sales department will handle the issue thereafter. So sorry to hear that you received a different colour dress. On the last page, you can download the PDF file which contains your return label (if you choose "JJsHouse delivery service" as your return method), return form, and instructions for your return. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! 5. Cancel order 2472 hours after payment: 80% refund + shipping fee.