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Digital screens located on the freight exit route in France display the customs status linked to the vehicle. A non-refundable Administration Service Fee of 20 / 24 applies to all customers who contact our Customer Service Team and request to make a new booking and 10 / 12 for a change to an existing booking which can be managed online. 2023 Eurotunnel Le Shuttle. Additional facilities are offered on a site-by-site basis as outlined in each site-specific section. By clicking 'submit' you agree to receive marketing emails from Freightlink. However, make sure the food and drink is not consumed before you leave the EU. ASA Links - 2023 - All rights reserved. So eligible tax-free goods include: clothing, jewellery, fragrances and food and drink items. This file may not be suitable for users of assistive technology. The bridges at the western end of the platforms are intended for embarking vehicles, while those at the eastern end are for those disembarking. If this happens, you must still attend an inland border facility to complete You have accepted additional cookies. All prices include taxes, so you will not need to calculate how much you owe on top of the price tag. This document can therefore be referred to for not only your travel arrangements, but can also be presented in order to make a claim such as expenses, etc. See our ticket terms and conditions for more information. You have rejected additional cookies. More information about our Cookie Policy. Your refund will be determined by the method you choose to receive it. If you use assistive technology (such as a screen reader) and need a Service provided in partnership with RAC Service provided in partnership with AXA. any vehicle transporting abnormal loads, which are: a weight of more than 44,000 kilograms (kg), an axle load of more than 10,000kg for a single non-driving axle and 11,500kg for a single driving axle, class 1 substances and articles (explosives) and class 4.1 substances (polymerizing substances), vehicles subject to Special Types General Order (STGO) 2003. Dont include personal or financial information like your National Insurance number or credit card details. *Excluding bank holidays For queries, compliments and complaints Your account may also be locked/blocked if you have requested an amendment to a booking or your account by one of our Contact Centre or Live Chat agents. Avenue Montagne is full of ski stores, perfect for preparing for your next winter break. Your information is handled according to our privacy policy, and you can unsubscribe at any time. For example, theyll check that there are no leaks and that the vehicle is not prohibited as a result of these checks. From Calais freight ferries operate to Dover with DFDS Seaways and P&O Ferries, or you can get a Eurotunnel channel tunnel .