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the delay may cause and hope you will understand the extraordinary nature of the current travel situation. was very rude and took our problem personal. The only thing is he talked a little bit faster. I would search for fares on cheapoair and then see if you can go straight to the airlines site to get a refundable fare at the same price, sometimes it works sometimes it doesnt. For instance, both inexperienced and experienced flyers alike are unsure about the answer to this important, yet simple, question: Make sure you look over your ticket, confirmation emails, and all additional documentation thoroughly, and that includes the fine print. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Besides getting in touch with the CheapOair customer support, with DoNotPay, you can also contact companies such as: When the COVID-19 broke out, CheapOair included an online form as an option to request a refund. Even if your refund request is approved, you might be charged a cancellation and refund fee. I finally got in touch with the booking agent and informed him of what I had found out. Cheapoair charged me for auto rental insurance for budget rental car in Panama!. Since they changed this, due to their policy, they are allowing refunds. Fares are subject to availability and may change without notice. A minimum Saturday night stay may be required. The actual discount amount will vary based on availability, advance notice, minimum stay, travel dates and blackout dates. But when COVID-19 hit, the airline canceled the flights. In that situation, its still best to talk to the airline and ask to speak with a customer service representative. all fuel surcharges, our service fees and taxes. My total is $3,691.61 which is about $1,000 or more over what it should be. I don't recall ever having any substantial issues with my booked travel plans if any. The pandemic caused a huge upswell in demand for services, and some unhappy customers has been the very unfortunate outcome of that. That is exactly what happened to Heuser but CheapOair still told him it would not process his request. The price is not bad. CheapOair Review: You continued to charge me whilst the information was CheapOair also tells the Troubleshooters,"When cancellations occur, we must abide by the airline's policy in place at the time of the cancellation transaction regarding the involved flight or flights. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers.