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Please note- Outbound shipping charges are not refunded when making a return. On top of it - the customer service was some of the worst I've experienced. The worst customer service of any place I have seen. I hope this helps! It's been over 90 days now. Yours Kindly, Date of ordering: October, 5th I ordered a desk and they sent a different one. Click on the attachment to access the shipping label. I was given the runaround by their rude customer service because they were trying to ride out their 14 day return policy. When a gift is returned, store credit will be issued to the Gift recipients Bluefly account. Amazon would have just sent the right size because they were the ones who made the mistake! Wrong, Damaged, Or Defective Items Late Returns They wanted $20 to return a $38 dress! Returns Cancel order Change order Track order . Tip for consumers:Don't buy anything you may want to exchange. They send me lazy screen shots from FedEx.com without actually calling them and sorting out the issue as the shipper. Yep, they wanted that much money to return the item! Depending on your card issuer your refund may take 3-10 business days to appear on your billing statement. I purchased shoes from them, didn't like them. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. Bluefly ships to the contiguous 48 states, the District of Columbia, Alaska*. Featured review. They are the worst. Shop designer styles from Valentino, Gucci, Prada, Jimmy Choo & many more at a great discount. Prom season is here, and you deserve to look and feel amazing for your big party! We look forward to hearing from you. I did not do anything wrong when I ordered, they shipped the wrong size! Headquartered in the heart of New York's Fashion District, Bluefly is a pioneer when it comes to giving you the best of the brands you've come to know and love. Our shipping confirmation emails will let you know what is being shipped with its carrier and tracking information. They were more expensive because they were a different color. Be advised that returns must be tendered to the carrier within 7 days of RMA issuance or the package will be returned to you without a refund being processed. Fragrance and skincare returns are accepted on merchandise that is in original, unopened and unused condition (including all packaging) within14 days fromdelivery date, unless the item is marked Final Sale. Items that have been opened or used will not be accepted for return. Then I tried again and they stated that a return label would be at federal express . I called their customer service and they answered one week later saying nothing that would have something to do with my issue. Could not get a return label and no phone number on their site. . Bluefly Customer Service. Never shop here, people. Again, we apologize with the inventory issue but it was an honest mistake which has since been corrected. The worst! This will surely increase the credibility of your complaint. I will never order from Bluefly again! Return shipping is free when you use our pre-paid FedEx SmartPost domestic return label and choose to have your return total refunded in the form of Bluefly store credit. Please note that all orders are charged in United States Dollars (USD).