RW&CO. Frequently Asked Questions Exchanges by mail are however not offered, you will need to return them in-store to proceed with an exchange. Reitmans Gift Cards are mailed to recipients by regular postal service at no charge. You get 30 days for a refund or an exchange of unopened products, but only seven days for pre-owned products and tablets. RCL Market items are offered solely online and are not available for purchase or return at any of our stores. Offers are not applicable on RCL Market and select Brand items. If an item has multiple colours available, they will all be displayed on the same page. Any order submitted from a computer whose I.P. Free shipping offer and free returns is not applicable on RCL Market and select Brand items. Please bring the item(s) to a store, along with your original receipt and we will be happy to assist you in returning or exchanging your store order purchase. United States orders shall be exempt from payment of Canadian federal goods and services taxes and any applicable provincial sales taxes, and other Canadian taxes and duties associated with a Product order. Choose the size and color of the item you're looking for and select FIND IT IN STORE. All rights not expressly granted in the Terms are reserved to the Company. Reviewers complaining about Reitmans most frequently mention customer service problems. You agree never to knowingly or otherwise introduce or post Material that is defamatory, libelous, slanderous, obscene, abusive, fraudulent, or that violates any other partys proprietary rights, promotes hatred, otherwise gives rise to a criminal offence or civil liability on the part of any person or entity, or that is otherwise unlawful or in contravention of applicable laws and regulations. Note that for orders containing both merchandise and Reitmans Gift Card(s), the Gift Card(s) are shipped separately from the parcel containing merchandise. All price adjustment requests must be made within 14 days of the date of purchase and the lower price must be in effect at the time of the request. Merchandise purchased in-store or online may be returned to any Reitmans store in Canada for a refund. For gift cards with a PIN, you may now also verify your balance online here. If you have not registered with us, your cookies may be used in order to monitor and maintain non-personally identifiable information about your use of our Site. Exchanges can only be done in a Reitmans store. Following the posting of any such notice, your continued use of the Site will constitute your acceptance of the new terms and other policies, as modified, and you will be bound by said new terms and policies. Refer to the FAQ How do I contact a seller? for step-by-step details. Reitmans offers free standard shipping for items returned by mail in Canada using Canada Post shipping labels provided.
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