I have been on the phone and online chat and to no avail not one person has helped me!!! 30 Days. BIG! Here's how. Still has the tags etc. Mothers of the bride and groom beware - Neiman Marcus return policy is draconian and punitive. Nothing like this has ever happened to me. At Neiman Marcus, we respect and value every customer. If this is truly the return policy, Neiman's should be competitively shopping their competition to find that they are the WORST in that area of customer service. Need more info on return policies for your fav shops? Got a defective bag from Neiman Marcus! | PurseForum If you dont have the order number, call 1-888-888-4757 for next steps. The card can be used for purchases from Neiman Marcus, Horchow, and Bergdorf Goodman stores, catalog, and online, All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. In order to be on the safe side, it's always best to try on any clothing items you plan to buy in store before checking out or keep a thorough record of your transaction if you plan to buy online. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Contact us! Additionalbenefitsare unlocked as you ascend to different "tiers" based on how much you've spent on your qualifying card. So sorry I ordered 2 pairs of shoes on my Neiman card.Sorry but will not be ordering again until it is revised simple as it once was!We live in a non-simple world and I can order many other places that makes MY life simple. Neiman Marcus. This was an aggravating issue to facilitate the return as paperwork was missing. For gifts valued at more than $2,000.00, the recipient will receive a check instead of a gift card in compliance with federal law. Neiman Marcus is a chain of luxury department stores known for offering high-end fashion products such as clothing, shoes, handbags, and accessories. Bring the item that you want to return into your local post office. I think I need one size up for me to be more comfortable. For assistance with an order, please contact a Gift Registry representative toll-free at 800-727-4858. If you buy something for full price, only to see it offered at a discount within the 10 day period, you can always request a price adjustment for the difference. Last Call was Neimans outlet store. After reading return policy reviews, there is no way I will chance ordering from Newman Marcus. Neiman Marcus has a sliding scale on returns. If the original item is not returned within 30 days of exchange submission, you will be charged for the original item. Changed my mind and decided on a laptop so have never used it. We want you to be completely happy with your order. Neiman Marcus reserves the right, at its sole discretion, to determine if exchanged merchandise is in saleable condition. When a gift is returned, a Neiman Marcus Group Merchandise Credit Gift Card will be issued to the gift recipient for the amount of the returned merchandise. I have been trying to contact Neiman Marcus on several occasions by phone regarding a return but at this time after always waiting upwards of 15 minutes the recording says there is no individual to help me due to covid19. I purchased make up from Neiman Marcus, from the La Pararie counter, they had a event comming up that if you purchased three to four hundred dollars you would get a comestic purse and some samples from la pararie line,so I purchased some make-up, which came to $239.80 and had puchased also some chanel.I Could not have my make-up because it was a pre-event, the associate told me that they would ship it to me. I returned it brand new on a hanger never worn in perfect condition. Neiman Marcus: Online return policy. why not send a return shipping label with order? They reviewed my history of purchases and returns and found we did not have a productive customer-merchant relationship.