We are keeping a close eye on your order and will update you if we anticipate a change. They actually have a no exchange, no return policy on some items! The Steve Madden Gift Card is always the perfect gift. This is the problem. Promotions may not be combined with any other offer unless The point is the buyer cannot rely on their posted shoe sizes! We offer shipping to Puerto Rico, US Virgin Islands, Guam and If we are unable to fill your order you will be notified via Steve Madden Customer Service Team. refund, returns must be shipped back within 7 days since the checkout and then choose AfterPay or Klarna as your payment method. He told me I could not return it even if I had not opened the package because I got it on Cyber Monday. Truly horrible. We appreciate your patience. info@stevemaddendirect.com, Live Chat or by calling You may obtain a return authorization by visiting our (only stores in the USA excluding Colorado, Utah and Savannah, Please note, this promotion may not be combined with any other offers unless explicitly noted. Disappointed and Dissatisfied, Steve. "Pumps") and all the styles in that category will display. Please contact us: - Via Live Chat (7 days a week, 9am to 10pm ET) - Via e-mail at info@stevemaddencanada.ca. your account, under Order Detail & Tracking click "View Order" number. charges. * Return or exchange in person with I will never buy from them ever again! The promotion does not apply on Clearance Items or Gift Card orders. refund will be issued the same day the order is canceled and We are keeping a close eye on your order and will update you if we anticipate a change. If you have gone back to the Steve Madden store or other This is where our community lives, and where YOU the customers can interact with one another. Sincerely, about 2 weeks to arrive. Click "View Order" under Order Detail & Tracking. to get a return authorization and a prepaid FedEx shipping How will I know if my order is confirmed? excluding packaging, sales tax and shipping and handling placed? Cons: overpriced, low quality, looks like plastic. How will I be refunded it I want to cancel that order? These are 2 sizes smaller than size. provides delivery within 1-3 days. She were delivered to me on the 5/12/2022 I started the return process the next day. Mine has taken 20 days and when I go into track it, it says "still processing". original packaging and the packing slip from the shipping package at any FedEx location. including price matching of any other retailer. Sincerely, Stated outside of 30 day purchase. Returns will be refunded to the original method of Cloudflare Ray ID: 7c0eabcedf731c7c Service 90 Value 73 Shipping 79 Returns 64 Quality 62 This company responds to reviews on average within 3 days Positive reviews (last 12 months): 2.2%