Theyll take a while but they do get back to you eventually. I doubt BA could offer this as first class, let alone business class. The man needs to study and digest all this criticism! Sean says he wants to help make your journey more seamless and enjoyable. Having joined in 1992 on the BA Graduate scheme. After all, they're British. Even Chocolate bars gone & replaced with Lindt chocolate balls x 6. Priority bags out last both outbound and return, one tray service of mediocre economy food and a lack of proactive cabin service. Prior to joining IAG, Julio was Managing Director of NIKI Luftfahrt in Austria, Chief Commercial Officer of Airberlin in Germany and Chief Commercial Officer of Vueling Airlines in Spain holding further senior roles there from 2006. Id also like to see a proper chat function that works properly. There was a consistency with both the onboard experience, and the lounge experience which was refreshing, something I miss with BA where it is very hit or miss at the moment. I think Sean Doyle is a decent man but either cant do anything about ditching certain people in cabin crew management or he still thinks he has a team of people capable of doing the job. Sean Doyle was appointed Chief Executive of British Airways in October 2020. A recent Denver-LHR leg in Club Class saw a very disappointing one-tray meal. Cant anything about this for long haul but did a business class recently to Madeira and was pleasantly surprised TBH! The 3 primary leaders of cabin crew department each need to go if this Make BA A Better Place (for customers and crew) stands a hope. We publish the names and emails of customer service managers. BAs outsourcing of this has been terrible for years, by far the worst of any airline with which I deal. One of whom seems to be so flush with cash that it is bidding for a European competitor less than 12 months after being baled out by its government. (Well, the prices are eye-wateringly premium at least!). We booked a BA holiday and the GLA-LGW connecting leg was cancelled 2 weeks before we were due to travel. Sean Doyle's business email address is s****e@britishairways.com What is Sean Doyle's Phone Number? Companies don't like to give your money back especially if it's a fee. There was no menu and I was just shown a scrappy photocopy paper of the panini which when it came was pretty disgusting processed cheese on dry bread with a slice of tomato accompanied by a packet of crisps and some none descript chocolate desert. Total agree on ridiculous prices. Every aspect of this strategy is to help make your journey more seamless and enjoyable. So we were not expecting much from last nights flight but when we were asked whether we wanted the beef or cheese panini for dinner, we knew BA had sunk to rock bottom! I know your loyalty has been tested and I want to assure you that we dont ever take it for granted.