Phone: 1800 422 322 (Housing Contact Centre) 1800 152 152 (Link2home Homelessness) TTY Phone: 133 677 More information Department of Communities and Justice - Housing ( DCJ Housing) provides a range of housing solutions for both the private rental market and Public Housing, Community Housing and Aboriginal Housing. Depending on the circumstances, outcomes might include: We also consider whether there is a larger problem that may be affecting other people as well as you. However we can get information from these authorities that may better explain the decision for you. The Registrar of Community Housing is within the Ombudsmans jurisdiction. 1800 422 322(9.00am to 4.30pm Monday to Friday)feedback@facs.nsw.gov.auPost:Client Feedback Unit, Locked Bag 7150, Liverpool BC 1871. A community housing organisation, housing association or housing provider: you need to contact them directly. Part 1: What is unreasonable conduct by a complainant? For further information. These translations should be used as a guide only. We value all feedback, because it helps us improve our services. Alternatively, complaints may be lodged in person at any of our branches or over the phone. To find out how to get in contact directly with someone from one of the justicedivisions of the Department of Communities andJusticecontact us. If a complaint is serious or complex, it may take longer. We'll also ask you to upload documents to support your complaint. To help us assess a complaint, we generally require you to provide some evidence to support your complaint. 1800 000 164(9am to 4.30pm Monday to Friday)complaints@facs.nsw.gov.auPost:Reply Paid 63437, Complaints Unit, Locked Bag 4028, Ashfield NSW 2131. Your rating will help us improve the website. Find out how we can help you find or keep your housing, how to apply for private rental assistance or social housing. If you are not happy with their response, find out how to lodge a complaint with the Housing Registrar on their website. If you are Aboriginal or Torres Strait Islander and wish to speak to an Aboriginal operator, just choose the relevant menu option (available Monday to Friday 9am 5pm). This function is given to the Registrar by section 10(1)(e) of the Community Housing Providers (Adoption of National Law) Act 2012 (NSW). We can handle complaints about most NSW government agencies, including: For a step-by-step guide to making a complaint, see How to make a complaint. This includes: Read more about complaints about community services. The Registrars role is to ensure that registered community housing providers comply with the National Regulatory Code. You can also ask them to give reasons for the delay. Read more about making a public interest disclosure (whistleblowing). This might be about detrimental actions taken against you after you made a disclosure. This site also provides details of awarded contracts over $150,000 in value. Tenants will be referred to Community Justice Centres for assistance when required. If a complaint is within the Registrar's jurisdiction: the staff member will attempt to resolve the issue at the initial point of contact, where a complaint cannot be resolved at the initial point of contact, a plan to investigate the complaint will be formulated and the Registrar will notify the community housing provider involved and seek a response, the Registrar's office will analyse the community housing provider's response and any evidence that has been received in relation to the complaint to determine if the community housing provider has met its legislative responsibilities, All complaints are investigated and handled in an objective manner, using procedural fairness and the principles of natural justice, All staff involved in complaints management treat all information as confidential to the extent possible given the need to investigate the matter.
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