you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . I have had a retail Youview box almost two years now and have had very little problems with it. 02:48 PM, on Are you familar with perforing maintenence mode resets on Youview boxes? 12-04-2020 Once you have had a chance to test it out post back and let me know how you are getting on. Hi, my youview box is stuck on the loading page. Any suggestions/information gratefully received. The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? 11:52 AM. I would still be inclined to get it replaced under warranty. Luckily I managed to watch other recordings on catchup. . on At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. Make sure you keep the box in standby. This site uses cookies. Go to the main menu by pressing the blue Home (or YouView) button on your remote. More info. It is strange because the catch up players work fine. Why is my BT YouView box stuck in maintenance mode? - iNews.co.uk If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. on Yes I received my new box and it all seems to be working fine. With regards to the non loading, this is normally a sign of a catastrophic failure. To have two die on you like this sounds like very bad luck. You may be able to change the hard disk inside. Youll be greeted with a friendly Hello telling you that your box has restarted. YouView+ UHD box stuck loading and needs full factory reset. - BT
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