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i recieved a notice last week that the refund was being deposited in my account but i never received it. I'm not sure what you are referring to by "system said due to COVID-19, your fees are waived and will not charge any." Ask questions and learn more about your taxes and finances. TurboTax has partnered with SBTPG, commonly known as TPG for collecting tax refunds early. When you file your return and pay for TurboTax from your refund, then the refund money is sent to the the SBTPG. Then SBTPG's bank sends the rest of the Federal refund to your bank account. I don't think they list the Pay with Refund fee. To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. Nc tax refund: i e-file my nc tax refund and it was accepted by them on 03/01/2012 at 1:58 pm. I figured it out from the deposit into my account and several other sources. Thats handled by an intermediary company called SBTPG (aka Tax Products Group.) Did the information on this page answer your question? Cost is $4 or less for checks up to $1,000 and $8 or less for checks up to $7,500. Real experts - to help or even do your taxes for you. SBTPG sending me a refund that is almost $2,000 less than the refund I was supposed to be getting back? It has been over 2 months. You have clicked a link to a site outside of the TurboTax Community. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return. You can find your status within the TurboTax product. is it from irs or from the tax consultants with which i filed? If you had not agreed to this, contact the firms immediately to sort this out. Or are you saying that the WMR tool shows no evidence at all of an expected deposit? The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected. No one here is going to know anything specific about your situation, and you have not explained it any. Were working hard to get through the backlog. Then it will get "tired", and you'll get another menu. I filed my refund in April with TurboTax and still haven't recieved it. I got much less than expected and will not be using you guys again if this is the case. An ACH credit refers to an electronic financial deposit from one bank to another. That's handled by an intermediary company called SBTPG (aka Tax Products Group.) See this FAQ for what is included in California: FAQ: What is the Premium Services bundle? to receive guidance from our tax experts and community. Solved: I got a direct deposit from "TAX PRODUCTS PE3 SBTPG LLC", but So my tax return should of been $544. In addition to your product fees there is a $40 service fee for that payment option ($45 for California filers) plus possible sales tax. Did you choose to have your TurboTax fees deducted from your federal refund? You have clicked a link to a site outside of the TurboTax Community. EdwardLO. Since you're posting in this thread, I'll assume you chose to pay your TurboTax fees out of your Federal refund, and that you received the $507 with a description "Tax Products PE3 SBTPG" (or similar) as mentioned in the thread title. (This line has no information on Economic Impact Payments.). Viewing your IRS account information. to receive guidance from our tax experts and community.