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I am cutting up the card and sending 1 peice a day to them, at a time. I been reading online on reddit other posts and people say when this has happened to them that they were under review that Citibank closed their account for no reason . I made over 15 calls and they hanged up on me 12 times yes they literally just hanged up on me. I'll probably close the account. I am sorry for you since you been a loyal customer for 20 years. Encryption is technology that secures information transmitted over the internet by scrambling it so that it's unreadable without a secret key or password to "decrypt" it. I only noticed because I logged into the account. They told me the same thing , that my phone isnt verified and that now my account is closed i have to wait 30-60 days?!?!? They made bad business decisions and They get a bail out. Is there a class action lawsuit against this company? Alfredo Mangachi: "It may sound . Banking customers can call 1-800-374-9700 (TTY:800-788-0002). Where are our elected representatives to defend us? Why does my credit card say account closed? That took a few days but it went Tru fine the 25 got deposited in the Citibank account . Today I find out my citi double card was closed. Your account is in default. Totally disappointed. It also makes no sense, business wise, to alienate individuals based on their choice in political party affiliation That alienates half the country. Just got a notice that our account is closed. What if I were abroad and this happened , smh. I can only conclude they don't want customers that pay off their account each month so they don't make their finance charge fees. Citibank locked my account and won't release funds for up to - Reddit Scan this QR code to download the app now. Citi then sends you a notification with a prompt to reset your password to safely regain access. The same happened to me. Access Blocked - Citibank I know I did and after a lot of back and forth told them I'm on disability. Whichever method you choose password, fingerprint, or facial recognition your account information is still subject to the 256-bit encryption. This way, when you return to the site from an email to sign on, your User ID will be visible in the sign on box.